Returns Administrator – Guildford, Surrey

£22,000 - £27,000 plus benefits

Our client is a highly successful technology focused business, and they are looking to recruit a Returns Administrator to join their team in Guildford.  The ideal Returns Administrator will be a detail-driven, highly organised person who takes pride in accuracy and efficiency. If you’re methodical, proactive, and enjoy creating order out of chaos, this could be the perfect next step for you.

What’s On Offer

• Pension Scheme
• Free Parking
• Healthcare Scheme
• Employee Discount
• Store Discount
• Company Events

What you’ll be doing

You’ll be at the heart of their return’s operation, ensuring every product that comes back into the warehouse is processed quickly, accurately, and with care. You’ll be responsible for:

• Logging, inspecting, and testing returned hardware
• Accurately updating return records in their system
• Identifying faults or damage and categorising returns appropriately
• Coordinating with their customer support team
• Organising replacements/refunds from their suppliers for faulty products
• Maintaining a tidy, well-organised returns area
• Spotting patterns or recurring issues and suggesting process improvements

Who you are

• Exceptionally organised with great attention to detail
• Methodical and accurate in your work
• Reliable, responsible, and self-motivated
• Able to balance speed with precision
• A problem solver who likes to improve processes
• Comfortable handling tech products and learning how they work